Below are our most commonly asked questions if you don't get the answer to your question contact us.
Before we produce a preview of your ring in 3D, we need a deposit – the deposit goes towards paying the final price of your jewelry. Should you choose not to proceed and produce the design of your ring, the deposit will be partially refundable – all we keep is a small charge to cover our designer’s time.
All our jewelry is produced in Europe and finished by expert craftsmen in Sweden.
All our stones are sourced from sustainable sources where there are fair labour conditions. We do our outmost to select sources that promote values such as openness, sustainability and modern technology like us.
Our projects take an average of about 4-6 weeks from start to finish. It includes a few days to discuss your ideas and tailor the details, produce the design and the 3D models. Around 4-6 weeks for production, and a few days for delivery of the jewelry to you. Some of our customers are ready to go to production directly, and others choose to discuss their designs for weeks – or even months.
If you need a piece of jewelry produced for a specific date, it’s best if you let us know right away, so we can do our utmost to deliver before this deadline. If your date is shorter than 4 weeks away, we offer an express service that puts your request at the top of the queue and guarantees the delivery date.
Unfortunately, the minimum time required from approval of the 3D design is 2 weeks. Due to quality constraints we are not able to guarantee any deliveries under fourteen days.
We offer a Lifetime Warranty and an Accent stone loss policy. You can read about these here
In every step we do our outmost to create the very best quality heirloom jewelry that modern technology can create. Before moving forward we always ask for your confirmation offering clear 3D models that can be rotated directly in the web browser. We will never go to production without first receiving your conscent.
Since each piece of jewelry is made-to-order custom made, jewelry cannot be returned for repayment, and projects cannot be canceled when production has commenced. If you are not satisfied with any aspect when you receive the jewelry, please write to us immediately and our team will do its utmost to help you solve the problem.
Based on your initial inspirational images or text our jewelry consultants help you flesh out the details of your custom piece.
Once ready for design our team of 3D artists will get to work on creating life-like 3D renderings of your jewelry for you to twist and turn directly in the browser to make sure you are satisfied.